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<p>Standard domestic website orders may be adjusted prior to order fulfillment. We are not able to edit International orders but can cancel prior to shipping. Reach out to our team as soon as possible with any changes.&#xA0;</p><p>Once an EQL (Limited Edition) order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.</p>

Standard domestic website orders may be adjusted prior to order fulfillment. We are not able to edit International orders but can cancel prior to shipping. Reach out to our team as soon as possible with any changes. Once an EQL (Limited Edition) orde

Can I edit or add anything to my order?

Order Help & FAQ

How do I install a GradedGuard case?

What shows will GradedGuard be attending?

What grading companies are compatible with our PSA cases?

Which GradedGuard cases fit thick holders?

How do I remove my GradedGuard cases?

What Grading Companies do GradedGuards fit?

Right to refuse service

GradedGuard FAQ

Do you offer free shipping?

How do I apply promo/discount codes?

Do you ship worldwide?

How do I track my order?

What is your cancellation policy?

Do you offer expedited shipping?

How do I cancel my order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

What do I do if I receive the wrong item in my order?

What if my package gets lost or arrives damaged?

Do you offer refunds or exchanges?

What’s your return policy?

How do I start a return?

What’s your Limited Edition return policy?

How do I find out about Limited Edition Releases?

Can I combine shipping for multiple orders?

When will my Limited Edition order ship?

Can I make a change to my Limited Edition order?

Are past Limited Edition colors ever restocked?

Who is EQL and why have we partnered with them?

What does it mean that launches are now certified Run Fair®?

How do I enter the draw?

Is is free to enter the draw?

Can I cancel my entry before the release window closes?

Can I cancel my entry after the release window closes?

Can I enter the launch multiple times?

Can I win more than one launch on the same day?

How do I know if my entry was successful?

Can International customers enter EQL draws?

What are my shipping options for Limited Edition releases?

My entry was selected but my order was not processed. Why?

What’s the Run Fair® Fee?

What is EQL+?

Who charges the fee? What shows up on my bank statement? Where do I find my invoice?

Can I edit or add anything to my order?Updated 2 months ago