Order Help & FAQ
Information about orders placed on the GradedGuard website.
Do you offer free shipping?
We offer fast and free shipping for website orders over $50 within the United States. This includes GradedGuard brand products only and does not include acrylic displays. EQL/Limited Edition orders are also not available for free shipping. Orders shi
How do I apply promo/discount codes?
To apply a promo or discount code on website orders:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re hav
Do you ship worldwide?
We do ship to most countries, however the delivery process make take additional time for customs processing and carrier delays. If you have been waiting for more than 20 days to receive your order, please get in touch with our team to investigate th
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or find the order on your accou
Can I edit or add anything to my order?
Standard domestic website orders may be adjusted prior to order fulfillment. We are not able to edit International orders but can cancel prior to shipping. Reach out to our team as soon as possible with any changes. Once an EQL (Limited Edition) orde
What is your cancellation policy?
Standard website orders can be canceled prior to the order being fulfilled. Limited Edition orders or any orders placed through the EQL platform may not be canceled at any time. Please email our team with your cancellation request as soon as possible
Do you offer expedited shipping?
No, we do not offer expedited shipping.
How do I cancel my order?
You will have the option to cancel your website order within your confirmation email. You may also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Orders
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item as well as all sides of the packaging for further assistance. While we may not be able to gua
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance at [email protected]. Include a photo of the item received and the name of the missing item(s). Please d
What if my package gets lost or arrives damaged?
At GradedGuard, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant de
Do you offer refunds or exchanges?
Yes, we offer refunds and exchanges within 30 days of purchase on website orders only. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that Limited Edition a
What’s your return policy?
Domestic Returns:. Our return policy allows returns or exchanges for unopened products purchased in the last 30. Please note that Limited Edition items are not eligible for return. You can expect your refund to be processed within 7-10 business days
How do I start a return?
Domestic Returns. Our return policy allows returns for unopened products purchased in the last 30 days on the GradedGuard website. If you'd like to proceed with a domestic return, please visit our Return Portal. Once your request is approved, you wil