Can I cancel my entry before the release window closes?Updated 3 months ago

Yes, but only if the release window has not closed. If you want to cancel your entry before the release window closes, return to the launch page while logged in and click on “Cancel my entry” then follow the prompts. If you cancel your entry before the release window closes, you will not be charged and you may lose your opportunity to purchase any product from the release. 

NOTE: you will receive a cancelation confirmation email from EQL if properly canceled - if you do not receive this, you will need to try the cancelation again or reach out to [email protected].