My entry was selected but my order was not processed. Why?Updated a month ago

US Orders

Having your entry selected does not guarantee an order. Sometimes orders are rejected because your method of payment failed – whether it was flagged for suspected fraud, insufficient funds, or incomplete information.

Unfortunately, at this time EQL does not send a failed payment email, but you may receive one from your financial institution. GradedGuard is unable to hold inventory for customers when their payment fails to process so the orders are rejected.

International Orders

International orders are not complete until one has used the link in the Exclusive Access Email (follows winner email) to complete checkout. The window for checking out is 24 hours after the exclusive access emails are sent. We will not be able to accept orders after that time.