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<p id="isPasted">Contact GradedGuard directly if there is a problem with your order.</p><p>If your order is canceled after you&#x2019;ve already paid the Run Fair&#xAE; fee, please contact support@eql.com and the EQL team will process a refund.</p>

Contact GradedGuard directly if there is a problem with your order. If your order is canceled after you’ve already paid the Run Fair® fee, please contact support@eql.com and the EQL team will process a refund.

What happens if there is a problem with my order?

Limited Edition Help & FAQ

EQL Draws

How do I install a GradedGuard case?

What shows will GradedGuard be attending?

What grading companies are compatible with our PSA cases?

Which GradedGuard cases fit thick holders?

How do I remove my GradedGuard cases?

What Grading Companies do GradedGuards fit?

Right to refuse service

GradedGuard FAQ

Do you offer free shipping?

How do I apply promo/discount codes?

Do you ship worldwide?

How do I track my order?

Can I edit or add anything to my order?

What is your cancellation policy?

Do you offer expedited shipping?

How do I cancel my order?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

What do I do if I receive the wrong item in my order?

What if my package gets lost or arrives damaged?

Do you offer refunds or exchanges?

What’s your return policy?

How do I start a return?

Order Help & FAQ

What’s your Limited Edition return policy?

How do I find out about Limited Edition Releases?

Can I combine shipping for multiple orders?

When will my Limited Edition order ship?

Can I make a change to my Limited Edition order?

Are past Limited Edition colors ever restocked?

Who is EQL and why have we partnered with them?

What does it mean that launches are now certified Run Fair®?

How do I enter the draw?

Is is free to enter the draw?

Can I cancel my entry before the release window closes?

Can I cancel my entry after the release window closes?

Can I enter the launch multiple times?

Can I win more than one launch on the same day?

How do I know if my entry was successful?

Can International customers enter EQL draws?

What are my shipping options for Limited Edition releases?

My entry was selected but my order was not processed. Why?

What’s the Run Fair® Fee?

What is EQL+?

Who charges the fee? What shows up on my bank statement? Where do I find my invoice?

What happens if there is a problem with my order?Updated 3 months ago